A satisfied customer is the best business strategy of all.
In last two years as the company is in rapidly growing stage, various support departments mushroomed to enhance the efficiency of frontend team to meet operational excellence.
|DEPARTMENT||ACTIONS & RESPONSIBILITIES|
|Human Resource||Recruitment Attendance Payroll & implementations of company’s HR policies with legal compliances|
|Training & Development||To conceptualise develop and conduct various training program in the organisation for different cadres to develop their professional & personal skills with post training analytical approach|
|Finance||To maintain the fund flow to meet company’s all financial requirements|
|Accounts||To record and maintain all business transactions which improves the co-ordination between all departments|
|Information Technology (IT)||Infrastructure Application Data Management|
|Help Desk||Act as bridge between the front end team and all department to minimize the communication gape and fast response to the issues and concerns|
|Process Control||To develop & implement S O P’s for store operations and other support departments of the organisation.|
|Audit||Act as a loss prevention team by conducting various audits i.e. Stock Assets Cash SOP’s Grooming & Discipline etc.|
|Projects||Designing & creating infra-structures for new stores with repair & maintenance.|
|Legal & Commercial||To handle and maintain all the legal compliances for the company i.e. FDA Municipal Corporation and other Govt. Bodies|
|Business Development||Brand building Corporate relation & Space selling|
|Merchandising||Help in maintaining stock availability introduce new products & maintain good margins for the company with attractive visual merchandising at stores|
|Distribution Centre||Ensuring proper inward Inventory control outward & logistics of all the merchandising categories to retail outlets as per schedule.|
|CRM||To create ” Experience-Wellness” among customers through programs like Health Awareness Movement Loyalty Program etc.|
Wellness Forever is probably first pharmacy retail chain in India with fully integrated, cloud based, state of the art software with customized modules to offer strategic advantages over industry competitors. The skilled and dedicated team of IT professional spent thousands of man hours in developing and implementing the software across all outlets. The data output of software is crisp & crunched in finest business intelligence tool known as “Qlikview” which also widely used by industry giants like GSK, Nestle, MSD etc.